Latchwrit / Legal hub
Clear terms for a clearer property record.
This page explains how Latchwrit handles information and how the service is intended to be used. We keep the language practical because the work behind a ready property should be understandable too.
01 / Privacy policy
What we collect, why we use it, and how we handle it.
This overview describes the information Latchwrit may handle through the product and public site. We collect what helps us operate a useful property record, respond to people, keep the service secure, and understand which parts of the product are helping.
Information we may collect
The exact information depends on how you use Latchwrit. You choose what to enter into the product, and you can ask questions about information associated with you by contacting the team.
- Account and authentication data, including your email address and the information needed to create, secure, and sign in to an account.
- Contact or support-form submissions, including the message and contact details you provide when you ask for help or share feedback.
- Public readiness answers, which may include a property address, city and state, property type, operator role, portfolio count, hosting or booking platforms, permit or license status, and email address.
- Document-vault records and uploaded or generated materials, such as permits, licenses, insurance, inspection records, safety records, renewal details, and generated or shareable packets. These records can contain information about a property or its operation, so only add information you are authorized to manage.
- First-party analytics and attribution information, such as product events, UTM campaign values, referring page or referrer information, and basic device or request context used to understand how people find and use the site.
- Billing and payment information if paid billing is activated. Payment processing is handled through Stripe when applicable. The current pricing page does not collect payment, and Latchwrit does not claim to store your full card number.
How we use information
We use information for the purposes connected to the way you use Latchwrit and the expectations set when you provide it. That can include:
- Providing a readiness preview and showing published, source-linked catalog information for supported markets.
- Operating a property record, document vault, expiration view, compliance workspace, and generated or shareable packet workflows.
- Supporting users, answering questions, diagnosing problems, and communicating about the service or a request you made.
- Protecting the service, accounts, records, and people who use it, including abuse prevention, access control, auditing, and security monitoring.
- Measuring product use and public acquisition so we can improve the experience, understand demand, and decide which markets or workflows need attention.
- Processing billing, fulfillment, and related account administration if billing is activated for your account.
When information may be shared
We may share information with service providers that help us host, secure, operate, measure, communicate through, or fulfill the Latchwrit service. Those providers receive the information needed for their role and are expected to handle it under their applicable terms and safeguards.
If you use a shareable packet or another sharing feature, the information is shared according to the action you take and the controls shown in the product. Do not share a packet or record unless you are comfortable providing its contents to the recipient.
We may also disclose information when reasonably necessary to comply with law, respond to a valid legal process, protect rights or safety, investigate abuse, or support a business transition such as a merger or asset transfer. We do not sell your property records as a data product.
Retention and deletion requests
We keep information only while it serves a reasonable operational, support, security, measurement, or recordkeeping purpose, subject to backups and other practical constraints. Retention is category-specific rather than a promise of one fixed period for every record.
- Account and document-vault data is generally kept while your account is active and through a deletion request so we can process the request and resolve related support or security needs.
- Readiness leads, public readiness answers, and contact or support submissions are kept as needed to respond, understand requests, prevent abuse, and maintain appropriate business records.
- First-party analytics and UTM or referrer attribution are kept only as long as they remain useful for product and acquisition measurement, with aggregation or removal where practical.
- Billing records are retained according to the needs of the payment processor and applicable business, accounting, tax, fraud-prevention, or legal obligations. Stripe may retain information under its own terms and policies.
Your requests and choices
You may contact us to ask what information we have associated with you, request a correction, ask us to delete information, or ask a privacy question. We may need to verify the request and may retain limited information where necessary for security, legal, or business recordkeeping reasons.
For an account or vault deletion request, tell us the email used with the account and describe the records you want removed. Deleting information can affect your ability to use the account or recover a property record.
Privacy contact
For privacy questions, access or correction requests, or a deletion request, use the contact form. Include enough context for us to understand the request, but do not send passwords, full payment-card numbers, or other secrets.